Return or Refund Policy

At silicone Thumb we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

We accept returns within 14 or 30 days of delivery. To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase (e.g., order number or receipt) is required.
Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.

⚠️ Items that are used, damaged by the customer, or returned without original packaging may not qualify for a refund.

We do not accept returns for the following:

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days.
If your return is rejected, we’ll notify you via email and may offer store credit (at our discretion).

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [your email].

If you need to cancel your order, contact us within 12 hours of placing it. Once the order has been processed or shipped, it cannot be canceled.

If you received the wrong item or it arrived damaged, please email us within 48 hours of delivery with:

We’ll resolve the issue promptly with a replacement or full refund.

To start a return, contact our support team:

📧 Email: [your email]
📞 Phone: [your phone number]

We’ll provide return instructions and the return address. Please do not send items back without contacting us first.